![]() International call access has only been granted to certain users as authorised by a School Manager (or higher departmental authority). Top Down Rings on user 1, then goes to 2 if one is busy or does not answer, then 3 if no response from 1 or 2 and so on.Broadcast Rings on every phone at the same time.Circular the First call goes to user 1, the second call to user 2, the third call to user 3 and so on.In this way, call distribution should be balanced but this does not take into account the duration of the calls Longest idle The person who has not taken a call for the longest period will get the call.Next, choose the most appropriate setup, gather a list of all staff names and extension numbers and contact the IT Helpdesk. If you would like a Hunt Group setup, first you need to identify which number will be used as your departmental extension number (take over an existing staff number or create a new number). Calls are allocated according to the Hunt Group setup (see definitions below). It allows several staff access to answer incoming calls to a departmental extension number. Hunt Groups are used to distribute phone calls from a single telephone number to a group of several phone lines. To pick up the call, press the 'Answer' key, or replace the handset to ignore the call.The caller's ID will be displayed on screen.When your colleague's phone rings, pick up your handset and press the 'More' softkey.Please note that you can only be part of one pick-up group at a time, and you can only pick up calls for staff who are in the same group as you. If you'd like to be part of a pick-up group, please log a request via My Service with details of the existing pickup group members, or, if you want to create a new pick up group, log a request using My Service with a list of names and extension numbers to be added. This will give you the ability to pick up incoming calls to your colleagues phones from your own handset. If you share an office with your colleagues, you can apply to be part of a pick- up the group. Pick up groups can be created on request. When you are ready to remove the Call Forwarding, simply press the 'CFwdALL' button on your handset again.All calls to your extension will now ring on the forwarded extension only.While Call Forwarding is active, you telephone screen will say 'Forwarded to xxxx'.Enter the extension number you wish your calls to be diverted to.Press the 'CFwdALL' softkey on your handset.If you want your calls to be temporarily answered by someone else, you can forward your incoming calls to their extension. by being part of the same call pick-up group.by placing a 'Call Forward' option onto your extension.There are several different ways to answer your work colleague's phone: IT Regulations and Policies arrow_forward.The IT Helpdesk acts as the first point of call for all IT enquiries, questions and problems. ![]()
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